Redtag delivered a Tour Booking Accelerator, built with Salesforce + Agentforce, tailored for the tourism and travel industry.
Key capabilities delivered:
Smart Tour Booking with Agentforce – Sales agents or customers can now search and book tours directly in Salesforce using plain language. Example: “Book 2 spots on the Rome Food Tour this Saturday” or “Find a 5-day hiking trip in Patagonia in October under $2,000.” Agentforce instantly pulls matching options, adds travel details, applies available promotions, and confirms in seconds.
Automated Itinerary & Confirmation Docs – Once confirmed, Agentforce generates a custom itinerary PDF — with pickup points, contact info, included services, and pricing. It’s attached to the Salesforce Opportunity and shared with the guest automatically.