As the brand’s popularity grew, so did the pressure on their small sales and reception team.

• 800+ monthly inquiries across email, chat, and web forms
  
  
• Delays in responding to prospects meant lost conversions
  
  
• Manual data entry into Salesforce led to missed details and follow-up errors

• No central, automated process for scheduling gym tours or free trial classes
  
  

The result was an unsustainable workload where opportunities were slipping through the cracks. It became clear they needed a scalable, automated solution that could keep up with demand while freeing the team to focus on engaging with qualified leads.

Redtag implemented Agentforce SDR to automate the entire inbound lead process:

• Instant responses – Prospects chat directly with AI agents on the studio’s site or respond via email — getting instant answers on membership options, class schedules, and pricing.
  

• Smart lead qualification – The AI gathers goals, preferred location, and class types, then automatically creates and qualifies the lead in Salesforce.
  

• Automated bookings – Agentforce books gym tours or trial classes directly, syncing calendars in real time.
  
  
• Email follow-Up – Marketing Cloud automations keep prospects engaged with tailored content until they decide to join.
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• Seamless data sync – MuleSoft ensures all lead and booking info flows between Salesforce, scheduling software, and marketing systems without errors.