Check the Update. A Salesforce Developer’s Guide to the ‘23 Release

Is something missing in your CRM strategy? Salesforce gets a new and shiny spring update.

Whatsapp Business Integration


Following the announced strategic partnership with Whatsapp, Salesforce is adding new related features to the system. Users can enjoy a better messaging experience, and companies run even more effectively with enhanced customer engagement.

Whatsapp Business Integration

Slack Record Conversations

In an updated Salesforce version, agents can engage with customers on Slack without quitting their console using Lightning Experience and Service Cloud. Communicate easily-try a nice new touch to the system.

Slack Record Conversations

Automated Actions

Target your cadences with predefined actions and build the logic to sell better. Meet improved Lightning experience in Enterprise, Performance, and Unlimited versions of Sales Cloud and utilize the full automation potential. Set automated actions like creating records, email alerts, and outbound messages to boost your sales and optimize the way you work.

Automated Actions

Einstein Conversation Insights for Contact Center

With Shift Scheduling, Einstein helps effectively assign suitable agents at the right time, contributing to a better customer experience. Besides excellent scheduling, new updates help onboard and prepare agents that benefit companies.

Account Discovery Dashboard

The item is on top of CRM analytics in the account list view. With Einstein Discovery, you can get AI-driven data to see how each account performs. Account Discovery is a part of Sales Cloud Revenue Analytics. The feature helps you analyze closed and open deals, their number, and win rates. Each account from the dashboard can be benchmarked against the cluster average KPIs, making your analytics even more helpful.

Discovery Dashboard

Enhanced DevOps Center

Experience better interaction between all teams with a simple and elegant interface. Developers, builders, and admins can collaborate conveniently regardless of source control branches. To experience improvements available for Professional, Enterprise, Performance, and Unlimited editions, visit Lightning Experience on your platform.

Enhanced DevOps Center

Interactive Components to Build Screens

Even though it is a beta version, you can set up LWC to detect component changes. This opportunity was unavailable as the components didn’t interact, so you had to locate them on different screens. In the Spring Release, you can build screens the same way as apps, so they act like single-page apps. That is good!

Interactive Components to Build Screens

Element Description in Flow

Go to auto-layout and see the functions of all elements without opening them- this opportunity saves much time. Cut and paste Flow elements when you move them around. It is fast and convenient.

Element Description in Flow

Mulesoft Integration

Use ordinary login to connect to the Anypoint platform; this way, you can discover and register an external service of REST APIs from there. It is a powerful shortcut to use Anypoint faster.

Mulesoft Integration
Salesforce Releases
Denys Slobodian
February 28, 2023

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