Manual quoting and renewals slowed sales cycles and created compliance risks. With RCA, the manufacturer unified quote-to-cash, cutting turnaround times and gaining full renewal visibility.
Their product portfolio combined equipment, accessories, service tiers, and consumables. Discount policies varied by region; warranty uplift and installation fees were applied inconsistently; and renewals were tracked in personal calendars. This fragmented approach created:
With increasing demand and a growing product catalog, the commercial team needed one governed platform to configure valid device + service + consumable bundles; apply consistent discount and approval rules globally; automate subscription and usage billing for service plans and consumables.
Redtag implemented a tailored RCA solution that delivered:
Guided configuration & pricing – Reps now assemble valid bundles in minutes, with rules enforcing compatibility and pricing by region.
Automated approvals & e-sign – Salesforce Flows route approvals; DocuSign manages signatures; contracts are tracked automatically.
Subscriptions, usage & renewals – Service and consumables are modeled as recurring products. RCA Billing automates invoicing, proration, and renewal reminders.
ERP sync without rekeying – Orders, invoices, and payments sync to SAP S/4HANA, with serial/lot data for compliance.
Actionable dashboards – Sales leaders track quote velocity, renewal pipeline, approval bottlenecks, and attach rates in real time.
The move to RCA translated into concrete business results:
📉 60% faster quote turnaround (days → under 48 hours)
📊 35% fewer pricing exceptions and credits
📈 +25% increase in service plan attach rates
💬 100% visibility into renewals with automated tracking
💵 20% faster cash collection through accurate billing
🛡️ Audit-ready lineage from quote → contract → invoice
With RCA, the company moved from a fragmented process to a single governed system for sales, finance, and operations, enabling faster deals, accurate renewals, and compliance in regulated markets.
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