Customers can report problems through a simple, conversational interface. Agentforce captures all required info – from location to issue type – and logs it automatically in Salesforce, ensuring data accuracy and eliminating delays.

Agentforce analyzes real-time availability, skill sets, and location to recommend the best technicians for the job. Customers pick a time slot right in the chat, no back-and-forth required.

Agentforce confirms the necessary tools, parts, and instructions before a technician arrives. This increases first-time fix rates and reduces the need for repeat visits.

From appointment confirmation to post-service follow-ups, every interaction is automated and timely. Both customers and technicians stay in the loop, every step of the way.