Redtag Helps a High Tech Company Automate Quoting and Cut Response Time by 60% with Salesforce + Agentforce

A prominent IoT hardware provider was struggling with slow, manual quoting and inconsistent pricing. Learn how Redtag integrated Salesforce with Agentforce to enable natural-language quote creation and cut turnaround time by more than half.

About:
The client provides modular IoT devices for manufacturing and logistics, often with complex product configurations and custom pricing. Sales cycles involved multiple teams — engineering, finance, and procurement — all coordinating over email or Slack. Sales reps often built quotes manually using old Excel templates, risking inconsistent pricing and long response times. There was no easy way to track quote changes or link quotes to Salesforce opportunities. Customers waited days for pricing, and reps wasted hours per deal.
Industry:
High Tech
Partners since:
CLOUDS & TECHNOLOGIES:
Sales Cloud
Revenue Cloud (CPQ)
Agentforce
The challenges

The Breaking Point

As deal volume increased, the client realized they needed to:

  • Accelerate quote turnaround without hiring more reps
  • Reduce errors and approval bottlenecks
  • Unify pricing logic and product rules
  • Make quotes visible and reportable in Salesforce

They didn’t just want speed, they wanted clarity, consistency, and confidence at every step.

The solution

AI-Powered Quoting with Salesforce + Agentforce

Redtag built a fully integrated solution combining Salesforce CPQ and Agentforce’s conversational AI. Now, reps simply ask Agentforce for a quote — and the system delivers a complete, branded proposal in seconds.

Key features include:

  • Natural language quote requests – Reps type: “I need a quote for 3 Pro sensor kits and installation service in Chicago.” Agentforce interprets the request, pulls matching products, and auto-generates a quote draft.
  • Salesforce CPQ automation – Product rules, discounts, and regional pricing are applied automatically. Quotes are synced with Salesforce opportunities for full pipeline visibility.
  • One-click PDF generation – A ready-to-send PDF is created instantly, including pricing, terms, and product specs — all formatted with the client’s branding.
  • Error-free, scalable logic – The quoting engine adapts to complex hardware configurations and scales as new SKUs or services are added — no need to retrain sales reps.
The RESULT

Business Impact in Numbers

Just weeks after launch, the client saw measurable improvements in sales performance:

📉 60% reduction in quote turnaround time — from 3 days to under 24 hours
📈 100% quote accuracy — no more outdated pricing or product mismatches
⚙️ Zero manual formatting — reps save 4+ hours per week
📊 Full visibility — quotes are now tracked, reportable, and audit-ready in Salesforce
📄 Consistent branded documents — every quote looks professional, every time

The new system blends seamlessly into the sales workflow: reps stay inside Salesforce, use plain language, and get intelligent output — no more bouncing between tabs, files, or tools.

As a result, the client achieved faster deals, happier reps, and a quoting process built for scale.

Maria Soviak

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Gracie Lynch, Account Executive
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