Through a structured Proof of Concept (POC) built on Salesforce Experience Cloud, Redtag helped a leading U.S.-based chemical manufacturer validate the vision for a next-generation customer portal — designed to reduce vendor dependency, lower maintenance costs, and improve flexibility for future digital growth.
The legacy system was rigid, expensive to maintain, and fully dependent on the vendor that developed it. Even minor updates required lengthy release cycles, increasing costs and reducing agility. The manufacturer needed a modern, scalable, and low-risk way to validate a future-state solution on Salesforce — one that would provide ownership, flexibility, and a foundation for innovation.
To support these modernization goals, Redtag delivered a Proof of Concept on Salesforce Experience Cloud to demonstrate how Salesforce could power a secure, self-service portal while allowing the client to evaluate usability, performance, and scalability before full implementation.
The POC included:
Throughout the engagement, Redtag guided the client through best practices in UX, access control, and data organization — helping them visualize a flexible and scalable customer experience model.
The Proof of Concept gave the client’s leadership team hands-on visibility into what a Salesforce-powered portal could achieve — without the risks of a full-scale deployment.
By creating a live, working prototype, Redtag enabled them to:
With Redtag’s Experience Cloud expertise, the client gained both clarity and confidence — turning a high-cost legacy portal into a roadmap for sustainable innovation.
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