A Fresh Look at Salesforce for Fjerby, Norwegian Construction Company

The story of how the Fresh Look at Your Org may change your attitude towards Salesforce

photo by www.fjerby.no
Story

Fjerby AS is the oldest Norwegian specialized construction company working in the field of mountain safety.
Over the 40 years of its operation, Fjerby AS has assumed a strong position on the market as an equipment supplier and efficient contractor.

Identifying new opportunities for a better employee work flow

Before bringing Redtag along, the Fjerby AS already had exposure to Salesforce as they were trying to introduce the platform into their operations.
The initial setup led to them only using the Chatter function, yet there came the point when Fjerby decided to take action and consider the further use of the platform. While Salesforce was providing the Field Service Management features, the generic setup did not necessarily satisfy the contextual needs of the client. 
The main challenge that prevented the customer from fully benefitting from the solution was:

  • the extended time needed to set up the system operation in the field; 
  • system inaccessibility in the unstable network reception conditions;
  • the user's concern about the feeling of control.

The application also allowed for increased data security and facilitated the implementation of assignments on the spot. Through it, the users were able to access only the specific elements they needed at the moment while working in the field. 
Our consultants had also touched upon the chatter function. We have reimagined it to become the collaboration tool used by the Fjerby employees.

Clouds & Technologies

Chatter

Field Service Cloud

Mobile App

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