How can Salesforce improve customer experience in Healthcare?

Providing a tool that allows you to cover several needs of the hospital and its clients at once using Salesforce.

People in the Hospital
Story

The client is a hospital in the Netherlands that needed to develop a solution to provide a secure tool for patients and administration, focusing on the patient's data and recovery processes.

What were the main challenges the company faced?

The doctors in the hospital have been navigating a specific secured environment for the data input and storage, which was inaccessible to the patients. Also, the existing platform had gaps in UX and was inconvenient for administration. 

Another point to comply with when we were developing the system was the government security requirement for any application that works with patient data. 

The customer requested a universal solution since many patients are going through similar recovery journeys, resulting in a need to develop a generic templates mechanism to optimize the recovery processes.

In partnership with Growtivity.

Clouds & Technologies

Health Cloud

Experience Cloud

Apex

Flows

API integration with HL7 server and EHR system

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